When facing a serious plumbing issue or taking proactive measures to maintain your plumbing system in good condition, hiring a professional drain cleaning company is a smart move. However, not all providers are created equal. Whether it’s a stubborn kitchen sink clog, a slow shower drain, or a recurring sewer backup, asking the right questions before choosing a company can save you time, money, and stress.
If you’re in Orange County, California, VIP Sewer and Drain Services has earned a reputation for fast, reliable, and honest plumbing solutions. But before you call any drain cleaning company—VIP or otherwise—make sure you’re armed with the right questions.
Here are the top 10 questions to ask:
1. Are You Licensed and Insured?
Always start with this fundamental question. A legitimate drain cleaning company should be licensed to operate in your area and carry both liability insurance and workers’ compensation. A licensed professional will also know which permits, if any, are required to get the job done and will be able to pull them – so that you don’t have to.
VIP Sewer and Drain Services is fully licensed and insured in California, giving homeowners peace of mind every step of the way.
2. What Services Do You Offer Beyond Drain Cleaning?
Drain issues are often a symptom of a bigger problem. That’s why it’s important to know if the company can handle a variety of plumbing issues.
Look for companies that offer:
- Sewer line repair
- Hydro jetting
- Trenchless pipe replacement
- Video inspections
- Emergency plumbing services
VIP Sewer and Drain offers all of the above, ensuring you’re covered no matter what’s going on beneath the surface.
3. Do You Use Video Camera Inspections?
Camera inspections allow technicians to see exactly what’s going on inside your pipes. This technology helps pinpoint problems like root intrusions, cracks, or major blockages.
VIP Sewer and Drain Services uses advanced video inspection tools, so you get clear answers fast without guesswork.
4. What Methods Do You Use for Drain Cleaning?
Not all blockages can be cleared with a plunger or chemical cleaner. Ask what tools and methods the company uses, such as:
- Drain snakes (augers)
- Hydro jetting
- Enzyme-based cleaners
At VIP Sewer and Drain Services we specialize in hydro jetting—a powerful, environmentally safe method that thoroughly clears stubborn clogs and buildup.
5. Are Your Technicians Certified or Trained?
You want technicians who know what they’re doing. Ask if staff are trained, certified, and up to date with the latest plumbing codes and techniques.
The team at VIP Sewer and Drain is highly trained and continually educated on the most effective drain and sewer solutions.
6. Can You Provide an Upfront Estimate?
Avoid companies that refuse to give you an upfront estimate or are vague about costs. Transparency is key and a lack of it could be an indicator of a potential scam.
At VIP Sewer and Drain Services we believe in honest pricing. We provide clear, upfront quotes with no hidden fees—so you know exactly what to expect.
7. What’s Your Response Time for Emergency Calls?
Clogs don’t wait for business hours and when not addressed in a timely manner, they can turn into more severe and costly problems. A reputable company should offer fast emergency services and clear communication.
We offer 24/7 emergency drain services across Orange County—because a plumbing crisis can’t wait.
8. Do You Guarantee Your Work?
A company that stands behind their work will offer warranties or satisfaction guarantees. This protects you if something goes wrong after the job is done.
At VIP Sewer and Drain Services we back our work with solid guarantees and warranties —because we believe in doing the job right the first time.
9. Do You Have Positive Reviews or References?
Check online reviews, testimonials, and ratings. Reliable companies should have a history of satisfied customers and be willing to provide references upon request.
VIP Sewer and Drain boasts dozens of five-star reviews from happy homeowners throughout Orange County. Our reputation speaks for itself!
10. Are You Locally Owned and Operated?
Hiring a local company often means faster service and a stronger commitment to customer care. It also costs on potential travel related costs and fees. Local businesses are more likely to understand regional plumbing issues, like aging infrastructure or soil conditions.
VIP Sewer and Drain Services is proudly based in Orange County, CA. We know the local plumbing systems inside and out and we’re dedicated to serving our neighbors with excellence.
Why VIP Sewer and Drain Services Stands Out
Hiring a drain cleaning company shouldn’t be a gamble. With VIP Sewer and Drain Services, you get more than a quick fix—you get a trusted partner in plumbing. Here’s what sets us apart:
- Locally owned and operated with deep roots in Orange County
- Emergency service available 24/7
- Licensed and insured for your protection
- Top-of-the-line equipment, including hydro jetting and video inspections
- Upfront pricing with no surprise charges
- Eco-friendly solutions whenever possible
- Highly rated by real customers
Don’t wait until a minor clog turns into a major disaster. When hiring a drain cleaning company, asking the right questions ensures you get professional, reliable, and cost-effective service. From licensing and technology to guarantees and local expertise, every detail matters. Whether you’re dealing with a slow drain or a serious sewer backup, VIP Sewer and Drain Services is just a phone call away.