Had an emergency main line blockage that needed to be cleared. I found VIP Sewer & Drain Services after a quick google search and they were able to get a service technician over to the house within a few hours. Nick was able to isolate and fix the issue quickly and with good communication.
Thank you to VIP for multiple jobs well done. This is not a “blow and go” service – it’s a plumbing company run well and staffed with well-trained knowledgeable technicians in the field.
Customer service? Absolutely! The owner actually answers the phone! Integrity? Definitely! I was shown every issue they found, was given detailed information and possible solutions, then I was given pointers on how to prevent problems from occurring in the future. I was even charged less than the original quote. Cleanliness? Yep! That was evident from the moment Alvino and Jesus arrived and began to put coverings over their shoes before stepping foot in my door. Job completion? Positively! Alvino and Jesus were thorough and took their time making sure each step was completed before moving on to the next even though I was the last job of the day.
Thank you, thank you, thank you. VIP has earned each star given and another repeat customer.
Nick, sensing my urgency, came out within 2 hours of my call. He took incremental steps to identify my bathtub clog and was able to resolve the issue. Given that the problem was a much bigger job than initially anticipated, his team (Alvino and the boys) worked professionally and tirelessly to get the job done. They also showed me proof via the camera and even provided me with pictures and videos for my reference.
Home maintenance is a necessary evil, but somehow they made it tolerable.
I have to give another shout out to Nick. We called last night for a backed-up sewer, and he was out first thing this morning. I brought my kids out to stay with my parents for part of the summer, so there are a lot of us using the bathrooms. Nick was prompt, super helpful, and surprisingly inexpensive (when do we say that in Orange County?!) My dad was at the house to meet Nick. Now, you need to understand, my dad is a retired contractor. No one, and I mean no one, lives up to my dad’s standards of “how things should be done.” When I came home, Nick was just finishing up, and my dad was asking Nick for business cards to pass on as a referral. My jaw hit the floor– I don’t think I’ve ever heard my dad ask for cards before. That’s really all you need to know– helpful, quick, clean, inexpensive, and knowledgeable. What else do you need? Call Nick.
We are soo grateful for the excellent and professional service we received from Nick Willis. He was knowledgeable and clear in his analysis of the problem and offered solutions that were more than fair in price and payment options. Nick was on time, diligent, and efficient in his work. He was also conscientious and consistently careful with our property as he worked. He even needed to go beyond the original work estimated, at no further charge to us. We can’t say enough about the incredible job Nick did for us. He truly was our “VIP” and it brings much peace of mind to know we can call on him again for any future plumbing repairs. Thank you Nick!
We’ve had Nick help us with multiple difficult drain line and valve issues at our home, and he has done excellent work every time. He is a hard working professional who takes care of you promptly and for very reasonable rates. We trust Nick and will continue to rely on him for all our plumbing needs.
My kitchen sink started backing up last night and I didn’t know who to call. With perfect timing, I received the Val Pak in the mail today and there was a coupon for VIP Sewer & Drain Service. I called and spoke with Nick, the owner. He was able to come after one more appointment. I received a text notification letting me know he was on his way which was really appreciated. He was friendly, conscientious, clean and thorough. It was also nice to find out that he’s third generation in the business. It gave me an extra level of comfort. I’m so thankful to have found VIP Sewer & Drain Service.
I had a backed up sink and most places were closed on Sundays so I said out multiple messages to Rooter places. I had multiple quotes with a large variety of estimates. VIP Sewer and Drain had the lowest estimate which worried me a little bit but the owner Nick got back to me quickly and we set up a time for Monday. They showed up a few minutes early but I wasn’t home yet and he texted me and pleasantly told me to text me when I got home. Long story short it was the most painless plumbing experience I ever had. They were in and out in about 30 minutes , total cost $69 and they Warrantee their work for 90 days. Nick also took a look at my running toilet before he left. I was expecting the worst but this company is awesome. I always think some yelp reviews are either friends or family members. I’m telling you I never met this guy before and I just kinda rolled the dice and I ended up a big winner.
I would definitely recommend this company to anyone needing repairs. The owner, Nick, came after hours and helped fix my mother in laws sink which was leaking. He was super friendly and got the job done! Definate 5 out of 5 star review!
Nick just saved my day. I had a mainline backup at my house and he was here within 1 hour ON A SATURDAY!! He even charged me less than he quoted over the phone. VIP Sewer and Drain is the real deal. So glad I called him.